Privacy Policy:
Effective Date: August 5, 2024
Introduction: Welcome to Future Star Student. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services.
Information We Collect: We collect the following types of information: Personal Information: name, email address, phone number; Academic information (e.g., school, grades, extracurricular activities); Video content and images you provide for your application videos; Automatically Collected Information: IP address, Browser type and version, Operating system, Referring website, Pages you view on our site, Date and time of your visit
How We Collect Information: Directly from you when you fill out forms or create an account, Through your use of our website and services, Via cookies and similar tracking technologies, From third parties, such as educational institutions, with your consent
How We Use Your Information: We use your information to: Provide and improve our video production services, Communicate with you about your project, Personalize your experience on our website, Analyze and improve our website and services, Comply with legal obligations; Legal basis for processing (GDPR compliance): Contract fulfillment, Legitimate interests, Your consent, where applicable
Sharing of Information: We may share your information with: Service providers who assist in our operations; Educational institutions, with your explicit consent; Legal authorities when required by law. We do not sell your personal information to third parties.
Data Storage and Security: We implement industry-standard security measures to protect your data. Your information is stored on secure servers and retained only for as long as necessary to provide our services or as required by law.
Your Rights: You have the right to: Access your personal information, Correct inaccurate information, Request deletion of your data, Object to certain processing activities, Data portability. To exercise these rights, please contact us at info@futurestarstudent.com.
Cookies and Tracking Technologies: We use cookies to improve your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
Children's Privacy: We do not knowingly collect information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.
Changes to This Policy: We may update this policy periodically. We will notify you of any significant changes via email or a prominent notice on our website.
Contact Information: For privacy-related inquiries, please contact our Data Protection Officer at info@futurestarstudent.com.
Compliance with Regulations: We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
International Data Transfers: Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Data Breach Procedures: In the event of a data breach, we will notify affected users and relevant authorities as required by law.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
Video Production Services Privacy: For our video production services: We treat all video content as confidential, We do not use your videos for any purpose other than providing our service, unless explicitly permitted by you
Marketing Communications: You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Age of Consent: While we do not knowingly collect information from children under 13, we recognize that our services may be of interest to individuals between 13 and 18 years old. If you are between 13 and 18 years old, please ensure you have parental consent before using our services or providing any personal information. Parents or guardians of users in this age group may contact us to review, modify, or delete the personal information of minors.
Dispute Resolution: If you have a privacy-related complaint or dispute, please contact us first at info@futurestarstudent.com. We will respond to your complaint within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction of residence.
Cross-Border Data Transfers: When we transfer personal data outside of the EEA, we ensure appropriate safeguards are in place. These may include: Standard Contractual Clauses approved by the European Commission; Binding Corporate Rules for transfers within our group of companies; Derogations such as consent, contract fulfillment, or important reasons of public interest You can request a copy of these safeguards by contacting us at info@futurestarstudent.com.
Do Not Track Signals: We currently do not respond to "Do Not Track" browser signals. However, you can manage your privacy preferences, including the use of cookies and tracking technologies, through your browser settings.
Social Media Features: Our website may include social media features, such as the Facebook "Like" button or Twitter widgets. These features may collect your IP address and the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.
Automated Decision Making: We do not currently engage in fully automated decision-making that has legal or similarly significant effects on users. If we introduce such practices in the future, we will provide notice and, where required, seek your consent.
Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal. To withdraw your consent, please contact us at info@futurestarstudent.com.
Updates to Personal Information: We strive to maintain accurate, complete, and up-to-date personal information. You can update your personal information by: Logging into your account on our website and editing your profile, Contacting us directly at info@futurestarstudent.com We will promptly process your request to update your information. However, we may need to retain certain information for recordkeeping purposes, to complete any transactions you began prior to requesting the change, or for other legal requirements.
Accessibility: We are committed to making our privacy policy accessible to all users, including those with disabilities. This policy is designed to be compatible with common screen readers and other assistive technologies. If you experience any difficulty accessing or understanding our privacy policy, please contact us at info@futurestarstudent.com, and we will be happy to provide the information in an alternative format or assist you in any way we can.
By using our website and services, you agree to the terms of this Privacy Policy.
Refund Policy:
At Future Star Student, we are committed to providing high-quality, personalized video services to enhance your university application. Due to the custom nature of our work, we maintain a strict no-refund policy.
At Future Star Student, your satisfaction is our priority. If you have any concerns or are unsatisfied with any aspect of our service, please don't hesitate to reach out to us at info@futurestarstudent.com. Our dedicated team will promptly address your concerns and work towards a resolution that aligns with our commitment to excellence.
We value your feedback as it helps us continually improve our services and maintain the high standards our clients expect.